Business & administration
Our Business and Administration apprenticeships support both individuals progressing into leadership and management roles, and employers looking to strengthen their teams. Blending practical workplace experience with recognised qualifications, these programmes develop the skills needed to lead people, manage operations, and drive performance across a range of industries.
Business and administration apprenticeships & career pathways
We offer a variety of apprenticeship pathways, including Customer Service Practitioner (Level 2), Customer Service Specialist (Level 3), Team Leader or Supervisor (Level 3), Business Administrator (Level 3), and Operations or Departmental Manager (Level 5).
Each programme develops transferable skills such as communication, problem-solving, decision-making, and team leadership, with structured training and ongoing support to drive both individual progression and organisational success.
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The facts
64%
of UK organisations report increased employee engagement after prioritising learning and development programmes — showing how training drives stronger workplace motivation and performance.
47%
more engaged employees are those with access to continuous learning, showing how apprenticeships support motivation and performance.
67%
of employees say they prefer to learn and train at work, reinforcing the value of on-the-job leadership and management apprenticeships.
59%
of employees say training improves their performance, while 92% believe learning and development positively impacts engagement, demonstrating the benefits of investing in people and leadership skills.
Apprenticeship Courses
The benefits of an apprenticeship
Employer benefits
- Business and administration apprenticeships are partially or fully funded. They're a cost-effective development option accessible to businesses of all size.
- The apprenticeship programmes offer a flexible route to upskilling staff. They're one of the most effective ways to develop new managers, improve your business, and boost morale.
- You will fill key skills gaps and identify developing talent in your organisation. We work closely with you to create bespoke training plans so your apprentice can effectively grow with your business.
- Apprenticeships support staff retention and could hold the key to sustainable employment and team longevity. Our apprenticeships help shape your future leaders.
- You'll attract the best team of future managers. Committed and motivated individuals who are hungry to build a career in your industry.
- Providing internal opportunities can benefit your work culture and provide a testament of strength and employee interest to your company.
- You'll elevate your business’s potential by providing employees with tailor-made training programmes, structured learning outlets, and transferable skill sets.
- Apprenticeships offer high-quality, structured training designed to meet certain standards in your industry. This ensures apprentices gain the right skills to handle complex management challenges.
Apprentice benefits
- You’ll gain valuable qualifications and essential management skills whilst earning a salary and avoiding tuition fees.
- You'll develop transferable skills such as leadership, teamwork, communication, and strategic thinking.
- These skills will help you progress to senior roles faster. You'll be equipped with the right attitude and approach to ensure innovative ideas from the bottom up are acknowledged and acted upon.
- Through your business or administration apprenticeship, you will have a mentor who can guide and advise you. You'll receive feedback and support with advancing your career, including what industries you could work in.
- Training includes a blend of workplace learning and classroom-based study. Through Skern Skills, your employer may choose to offer an added-value experiential learning course delivered at our two centres in Devon or at multiple partner venues across the UK.
- You will receive high-quality training from experienced, knowledgeable trainers.
- You will, ultimately, improve your employability and open up a range of career options.
The value of leadership and management apprenticeships
FAQs
Yes. Apprentices receive a salary from their employer throughout the programme. Pay can vary depending on the employer and apprenticeship level.
Throughout your apprenticeship, you’ll receive ongoing support and mentoring from experienced workplace staff and Skern Skills assessors. This includes regular reviews, feedback, and personal development support to help you build skills, confidence, and progress successfully through your apprenticeship.
A business and administration apprenticeship provides the right skills and behaviours to work in a wide variety of roles, to name a few;
- Director
- Manager
- Team leader
- Supervisor
Apprenticeships in business and administration courses can last between 12 and 18 months.
Your future in your role will likely depend on the needs of your employer and your performance during your apprentice. However, a lot of the time apprentices are kept on in their role and will experience great progression.
Employers typically provide support through regular mentoring, access to resources and tools needed for learning, time allocated for off-the-job training, and ongoing feedback to help you develop your skills.
An apprenticeship is designed to provide you with the practical skills and qualifications needed to advance in your career. It aligns with your career goals by offering hands-on experience and industry-recognised credentials that can open up new job opportunities and career pathways in the future.
A business and administration apprenticeship provides practical skills to advance your career. It also offers hands-on experience and industry-recognised credentials. Together, these elements can open up a new career pathway towards senior-level positions.
Many individuals can benefit from a leadership and management apprenticeship. For example, aspiring managers, current managers, future leaders, small business owners, those seeking professional development, and many more.
The courses are open to anyone. A leadership and management apprenticeship is a great fit if you are:
- Sociable, confident and understanding.
- Passionate about collaboration and teamwork.
- Organised and good at managing your time
- Diplomatic, level-headed and great at listening.
Yes. The skills and qualifications gained through a business and administration apprenticeship are highly transferable across a wide range of industries. Apprentices develop core skills in team leadership, communication, problem-solving, and business management that are valued in roles across the public and private sectors.
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